Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Jupetto (Pty) Ltd, trading as FVLBI ("FVLBI", "we", "us", or "our"), a company being incorporated in the Republic of South Africa. Please read these Terms carefully before using FVLBI. By accessing or using the service, you agree to be bound by these Terms.

FVLBI is operated by:

• Legal name: Jupetto (Pty) Ltd
• Trading as: FVLBI
• Country of incorporation: Republic of South Africa
• Company registration number: [CIPC registration number to be inserted upon registration]
• Registered address: [Registered office address to be inserted upon registration]
• General support: support@fvlbi.com
• Legal notices: legal@fvlbi.com

These Terms are made available in compliance with the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") of the Republic of South Africa.

By accessing or using FVLBI you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced in them. If you do not agree, do not use the service.

We may modify these Terms from time to time. When changes are material, we will revise the effective date at the top of this page and, where required by law or appropriate in the circumstances, give additional notice through the service or by email. Continued use of the service after the new effective date means you accept the updated Terms. If you do not accept changes, you must stop using the service and may close your account.

You must be at least 18 years old, or the age of majority in your jurisdiction (whichever is higher), to create an account or use FVLBI. By using the service, you represent and warrant that you meet that requirement and that you have the legal capacity to enter into this agreement.

FVLBI is not directed at children. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not register for the service or send personal information to us. If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete it.

Certain features require an account, which you create through Google Sign-In or Apple Sign-In. You are responsible for the accuracy of the account information you provide, for maintaining the confidentiality of your account credentials, for all activity under your account, and for notifying us promptly at security@fvlbi.com if you suspect unauthorized access.

We may suspend, restrict, or terminate accounts that violate these Terms, that involve fraud, abuse, security risk, or that are required to be suspended by law or by a payment provider, app store, or sub-processor.

FVLBI offers Standard and Pro subscriptions, plus optional one-time credit top-ups. Plan details, available billing intervals, current prices (including any taxes), and credit allowances are displayed at checkout and inside the service.

• Standard includes wardrobe management, styling suggestions, and standard preview access.
• Pro includes higher-detail preview features, video preview access, and broader generation capacity.

Subscriptions renew automatically at the end of each billing period using the payment method on file unless cancelled before the renewal date. Subscription credits refresh with your billing cycle and may roll forward up to the cap stated for your plan. Top-up credits are added to your wallet balance and remain available subject to the conditions stated at purchase.

Payment processors and merchant of record

Depending on the platform you use, your payment is processed by one of the following providers, each of whom acts as the seller and merchant of record for that transaction:

• Web purchases are processed by Polar Software Inc. ("Polar.sh") as merchant of record. Polar.sh issues the invoice, collects payment, handles applicable taxes, and is your contracting party for the payment transaction.
• iOS purchases are processed by Apple Inc. through the App Store and StoreKit. Apple's standard subscription terms apply.
• Android purchases are processed by Google Commerce Limited (or its regional equivalent) through Google Play Billing. Google's standard subscription terms apply.

FVLBI provides the underlying digital service in all cases. Some features, including detailed preview generation and video generation, may be unavailable, limited, or require additional consent in certain regions.

You may cancel a subscription at any time through your account settings or the relevant billing portal. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of that period unless local law provides otherwise.

Where you have a statutory right of withdrawal or cancellation, you may exercise that right within the time limit set by your local law. For example, consumers in the European Union and the United Kingdom generally have a right to withdraw from a digital service contract within 14 days of purchase, subject to the conditions of the EU Consumer Rights Directive and the UK Consumer Contracts Regulations. Consumers in South Africa have rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, including the cooling-off rights described in those statutes where they apply.

Where a refund is permitted, refunds are routed through the original payment processor:

• Web purchases: contact support@fvlbi.com. Refunds are processed by Polar.sh as merchant of record.
• iOS purchases: refunds are processed by Apple. Submit a request through reportaproblem.apple.com.
• Android purchases: refunds are processed by Google. Submit a request through Google Play.

Credits that have already been consumed are not refundable. We may refuse refunds in cases of suspected abuse, fraud, chargeback misuse, or repeated misuse of the billing system, except where law requires otherwise.

You retain ownership of the content you upload to FVLBI, including wardrobe photos, body photos, measurements, style preferences, and other inputs (collectively, "Your Content").

By uploading Your Content, you grant FVLBI a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, copy, transmit, process, display, and otherwise use Your Content solely to operate, secure, support, and improve the service for you, including by sending it to the AI processing providers identified in our Privacy Policy in order to generate the outputs you request. This licence ends when you delete Your Content or close your account, except for retained copies kept for the limited purposes described in the Privacy Policy (such as backups, security investigations, and legal compliance).

FVLBI does not use Your Content to train its own foundation models, and does not sell Your Content to third parties for their independent use. We rely on contractual commitments from our AI processing providers (currently Google Cloud Vertex AI) that customer content submitted through their enterprise APIs is not used by them to train their generally available foundation models.

You represent and warrant that you have all rights and permissions needed to upload Your Content, and that Your Content does not infringe any law or any right of any person, including intellectual property rights, privacy rights, or publicity rights. You are solely responsible for Your Content.

FVLBI uses artificial intelligence to produce styling recommendations, image previews, video previews, and related outputs ("Outputs") based on Your Content and your prompts. Subject to your compliance with these Terms and to any rights of third parties, you may use Outputs generated for your account for personal, non-commercial purposes. We make no representation that Outputs are unique to you, that similar Outputs have not been or will not be generated for other users, or that Outputs are free of third-party rights.

AI Outputs are provided for visualization and inspiration. They are approximations and may not fully reflect real-world fit, fabric behaviour, colour rendering, sizing, or personal preference.

• Visualizations may differ from actual appearance or fit.
• Recommendations may not always suit your taste, body, or occasion.
• Outputs may contain errors, omissions, distortions, or visual artifacts.

Use Outputs as guidance and reference, not as a guarantee. Do not rely on Outputs as professional advice (for example, medical, fitting, or sizing advice). FVLBI is not responsible for purchasing, fit, or styling decisions you make based on Outputs.

You agree not to use FVLBI for unlawful activity or in ways that interfere with the service, other users, or our systems. In particular, you must not:

• Upload content that is unlawful, harmful, harassing, defamatory, hateful, sexually explicit, depicts minors, or that infringes any intellectual property, privacy, or publicity right.
• Upload identifying photos of, or measurements relating to, anyone other than yourself without their explicit, informed, written consent.
• Attempt to reverse engineer, decompile, scrape, exploit, probe, overload, or gain unauthorized access to the service or any underlying systems.
• Use bots, scrapers, or other automation to interact with the service except as expressly permitted in writing by FVLBI.
• Create multiple accounts or otherwise abuse promotions, trials, credits, or billing benefits.
• Share account credentials or sell, rent, or transfer your account to anyone else.
• Use the service to develop a competing product or to train any artificial intelligence model.

Violation of these rules may lead to suspension or termination, removal of content, refusal of refunds where law allows, and reporting to relevant authorities.

The service, including its design, software, models, prompts, fine-tuning data, branding, and content provided by FVLBI, is owned by FVLBI or its licensors and is protected by intellectual property and other applicable laws. Except for the limited rights expressly granted in these Terms, no rights or licences are granted to you. You may not copy, modify, translate, distribute, publicly display, create derivative works from, or commercially exploit any part of the service without our prior written permission.

If you believe content on FVLBI infringes your copyright, send a notice to legal@fvlbi.com that includes: identification of the copyrighted work; identification of the allegedly infringing material with enough detail to locate it; your contact information; a statement that you have a good-faith belief that the use is not authorized; a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder; and your physical or electronic signature. We will respond to valid notices in accordance with applicable law.

Parts of FVLBI rely on third-party services. The Privacy Policy lists the sub-processors we use. When you access FVLBI through the Apple App Store or Google Play, those stores' own terms also apply, and they may grant additional rights to you (for example, the standard EULA terms imposed by Apple). To the extent any provision of these Terms conflicts with a non-waivable consumer right under those store terms or applicable law, the non-waivable right prevails.

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, FVLBI disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, security, and uninterrupted or error-free operation.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including, where they apply, your rights under the Consumer Protection Act 68 of 2008 of the Republic of South Africa.

To the maximum extent permitted by law, FVLBI, its affiliates, and its service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or other intangible losses, whether based on contract, delict, statute, or any other legal theory, even if FVLBI has been advised of the possibility of such damages.

FVLBI's aggregate liability for all claims arising out of or related to the service in any 12-month period will not exceed the greater of (a) the amount you paid to FVLBI for the service during the 12 months before the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).

You agree to indemnify, defend, and hold harmless FVLBI, its affiliates, directors, officers, employees, and service providers from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any law or any right of any third party.

We may suspend or terminate your access to the service at any time if you violate these Terms, create legal or security risk, fail to pay amounts when due, or otherwise misuse the platform. You may close your account at any time through your account settings or by emailing support@fvlbi.com.

Upon termination, your right to use the service ends. Sections that by their nature should survive termination will survive, including provisions on Your Content licence, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and these miscellaneous terms. Data handling after termination is governed by the Privacy Policy and applicable law.

FVLBI will not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil disturbance, labour disputes, government action, internet or telecommunications outages, failures of third-party services, sub-processor outages, cyberattacks, or pandemic-related restrictions.

You may not use the service in violation of any applicable export control or sanctions laws, including those of the Republic of South Africa, the European Union, the United Kingdom, and the United States. You represent that you are not located in, ordinarily resident in, or otherwise subject to comprehensive sanctions, and that you are not on any restricted-party list maintained by those jurisdictions.

These Terms and any dispute arising out of or related to them or to the service are governed by the laws of the Republic of South Africa, without regard to its conflict-of-law principles. Subject to any non-waivable consumer rights you have in your country of residence, you and FVLBI submit to the non-exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg, for the resolution of any dispute. FVLBI may also seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

• Entire agreement: These Terms and the Privacy Policy form the entire agreement between you and FVLBI regarding the service and supersede all prior agreements on that subject.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver: Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Notices: We may give notices to you by email to your account address, by in-service notification, or by posting on this page. You must give notices to us at legal@fvlbi.com.
• Relationship: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and FVLBI.
• Language: These Terms are concluded in English. Translations are provided for convenience only.

Questions about these Terms can be sent to legal@fvlbi.com or support@fvlbi.com.